1win Privacy Policy

Personal Data Collected

1win collects personal information that users provide directly during registration, account management, and use of its services. The categories of personal data collected include:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address and proof of identity documents
• Payment and financial information
• Device and browser data collected automatically during platform use
• Behavioural and usage data generated through interaction with the website

Purpose of Collection

Personal data is collected for the following purposes:

• Verifying user identity in accordance with applicable regulations
• Processing transactions and managing user accounts
• Delivering and improving online services
• Complying with legal and regulatory obligations
• Detecting and preventing fraud or unauthorised activity

Technical and Organisational Protection Measures

1win applies appropriate technical and organisational safeguards to protect personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data transmitted through the platform
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and system audits
• Secure storage infrastructure with access controls

User Rights

Users retain the following rights in relation to their personal data:

• Right to Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request correction of inaccurate or incomplete data.
• Right to Deletion: Users may request the deletion of their personal data, subject to any legal retention obligations.

Compliance with Indian Law

1win processes personal data in a manner consistent with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform remains attentive to developments under India’s data protection legislative framework and updates its practices accordingly.

Personal data collected by 1win is used solely for lawful, defined, and transparent purposes. The platform does not use personal information in any manner that is inconsistent with the purposes stated at the time of collection.

How Personal Data Is Used

• Account Services: To create, maintain, and manage user accounts, including processing registrations, verifying identity, and handling account-related communications.
• Transaction Processing: To facilitate deposits, withdrawals, and other financial operations associated with the user’s account.
• Service Improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing Communications: To send promotional information and relevant offers, where the user has provided consent to receive such communications. Users may withdraw this consent at any time.
• Analytics: To understand usage patterns, preferences, and engagement levels across the platform in order to refine services.
• Legal and Regulatory Compliance: To fulfil obligations under applicable laws, including anti-money laundering requirements, responsible gambling standards, and reporting duties.

Basis for Processing

All processing of personal data is conducted on one or more of the following lawful bases:

• Consent provided by the user at the time of registration or subsequently
• Performance of a contract to which the user is a party
• Compliance with a legal obligation
• Legitimate interests pursued by the platform, provided these do not override the user’s fundamental rights

Accessing Personal Data

Users may request access to the personal data that 1win holds about them at any time. Such requests can be submitted through the platform’s designated support channels. Upon receipt of a valid request, the relevant information will be provided within a reasonable timeframe.

Updating Personal Data

If a user believes that any personal data held by 1win is inaccurate or out of date, they may submit a correction request. The platform will review and update the relevant records promptly upon verification of the requested changes.

Deletion of Personal Data

Users may request the deletion of their personal data. Such requests will be processed in accordance with applicable legal and regulatory retention requirements. Where data must be retained for compliance purposes, users will be informed accordingly.

Consent to Security Checks and Payment Processing

By using the 1win platform, users acknowledge and consent to the following:

• Personal data, including identification documents, may be subject to security and identity verification checks as required by law or internal compliance procedures.
• Payment-related data may be shared with authorised payment service providers for the sole purpose of processing financial transactions. These providers are contractually bound to handle such data securely and confidentially.

Age Restriction

The 1win platform is intended exclusively for individuals who are 18 years of age or older. Access to the website, registration, and use of any services offered are strictly prohibited for minors.

Limitations on Age Verification

Although 1win takes reasonable steps to restrict access by minors, the platform cannot independently verify the age of all users without the submission of valid identity documents. Users are required to provide accurate information regarding their age during the registration process.

Handling of a Minor’s Data

In the event that a parent or legal guardian becomes aware that a minor has registered on the platform or submitted personal data, they are requested to contact 1win immediately. Upon receipt of a verified request from a parent or legal guardian, the platform will promptly delete the personal data of the minor from its records and deactivate the associated account.

Cross-Border Processing

Personal data collected by 1win may be transferred to and processed in countries outside India, in jurisdictions where the platform’s partners, service providers, or operational infrastructure are located. Such transfers are necessary for the delivery of the services offered by the platform.

User Consent

By accessing and using the 1win platform, users expressly consent to the transfer and processing of their personal data in jurisdictions outside their country of residence. This includes countries that may have data protection laws differing from those applicable in India.

Confidentiality Obligations

All third-party partners and service providers to whom personal data is transferred are required to maintain appropriate confidentiality standards. 1win ensures that contractual or equivalent safeguards are in place to protect personal data processed internationally.

A disclaimer, where applicable, may alter the scope, interpretation, or legal effects of the terms set out in this Privacy Policy. Any such disclaimer forms part of the overall agreement between the user and the platform.

This Privacy Policy, along with any applicable disclaimer, becomes effective and binding upon the user at the point of:

• Accepting the terms during the registration process
• Signing or electronically acknowledging the policy
• Continuing to use the platform following notification of any updates

Users are advised to review the policy periodically to remain informed of any changes. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised terms.

What Are Cookies

Cookies are small text files placed on a user’s device by a website during a browsing session. They allow the website to remember certain information about the user’s visit and preferences.

How 1win Uses Cookies

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on website traffic and usage patterns.
• Behavioural Analysis: To understand how users navigate and interact with the platform.
• Personalisation: To retain user preferences and deliver a more tailored browsing experience.
• Platform Improvement: To identify areas of the website that require enhancement based on usage data.

Retention Period

Cookies placed by the platform are retained for a period of up to one year, after which they expire automatically. Users may also manage or delete cookies through their browser settings at any time.

User Control

Users have the ability to configure their browser to refuse cookies or to notify them when cookies are being placed. Please note that disabling cookies may affect the functionality and user experience of certain sections of the platform.

By accessing or using the 1win platform in any capacity, users confirm their full and unconditional acceptance of this Privacy Policy. This includes all terms relating to the collection, processing, storage, disclosure, and deletion of personal data.

The current version of this Privacy Policy supersedes all previous versions. In the event of any conflict between an earlier version and the current document, the terms of the current version shall prevail.

Users are encouraged to check this page periodically for any updates. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms.

Sharing of Personal Data with Third Parties

Personal data collected by the platform may be disclosed to third parties in the following circumstances:

• Legal Obligations: Where disclosure is required by law, court order, or regulatory authority.
• Dispute Resolution: Where sharing of information is necessary to resolve a legal dispute or enforce the platform’s terms and conditions.
• Contractual Arrangements: Where third-party service providers are engaged to support the delivery of platform services, including payment processing, identity verification, and technical infrastructure.

Identification of Third Parties

A list of authorised third parties to whom personal data may be disclosed is available on the platform’s website. In cases where a specific third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent to Third-Party Disclosure

By providing personal data to the platform and by continuing to use its services, users consent to the disclosure of their information to third parties in the circumstances described above. All third parties are required to handle personal data in a manner consistent with applicable data protection standards.

The 1win platform may contain links to external websites operated by third parties. These websites are independent of the platform and are governed by their own privacy policies and data handling practices.

• The platform does not exercise control over the content, data collection, or privacy practices of any external websites.
• 1win bears no responsibility for the manner in which third-party websites collect, store, or use personal data.
• Users are advised to exercise caution and review the applicable privacy policy of any external website before submitting personal information.

The presence of a link to an external website on the 1win platform does not constitute an endorsement of that website or its privacy practices.