1win Rules and Regulations in India

The general terms and conditions govern the relationship between 1win and every user who accesses its services from India. By completing the registration process and using the platform, you accept all provisions outlined in these terms without reservation.

User Acceptance and Eligibility

Access to the platform is permitted only to individuals who meet the following eligibility criteria:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online betting is not prohibited under applicable local laws.
• You may hold only one account. Duplicate accounts are not allowed and may result in the suspension of all associated accounts.
• You confirm that you are acting on your own behalf and not as a representative of any third party.

Right to Modify Terms

The platform reserves the right to update, revise, or replace any part of these terms at any time. Notification of significant changes will be published on the official website or communicated via registered contact details. Continued use of the services following any such update constitutes your acceptance of the revised terms. You are advised to review the terms periodically.

Fair Use Principles

All users are expected to use the platform in good faith. The following conduct is strictly prohibited:

• Use of automated tools, bots, or scripts to place bets or interact with the platform.
• Exploitation of system errors, technical faults, or bonus structures in a manner inconsistent with fair use.
• Collusion with other users or any form of coordinated betting intended to manipulate outcomes.
• Any attempt to circumvent account limits, verification requirements, or security protocols.

Violations of fair use principles may result in account suspension, forfeiture of bonuses, and recovery of funds obtained through prohibited means.

Content Protection and Liability Limitations

All content available on the platform, including odds, data, graphics, and text, is the intellectual property of 1win or its licensed partners. Reproduction, redistribution, or commercial use of this content without written authorisation is prohibited.

The platform does not accept liability for:

• Losses arising from interruptions in service due to technical maintenance or third-party failures.
• Decisions made by users based on information accessed through the platform.
• Delays in the processing of bets or transactions caused by factors beyond the platform’s reasonable control.

Your use of the services is at your own discretion, and you acknowledge that betting carries inherent financial risk.

The payment rules govern all financial transactions on the platform, including deposits, withdrawals, and any associated verification requirements. All users in India must read and comply with these provisions before initiating any transaction.

Deposits

Funding your account is available through a range of payment methods supported for Indian users. The following general conditions apply:

• Deposits must be made from a payment account or instrument registered in your own name.
• Minimum deposit amounts vary by payment method. Refer to the cashier section of the platform for the applicable limit per method.
• Deposits are typically credited to your account immediately upon confirmation from the payment provider.
• The platform does not apply processing fees on standard deposits; however, your bank or payment provider may impose their own charges.

Supported deposit methods in India include:

• UPI (Unified Payments Interface)
• Net banking
• Prepaid cards and e-wallets approved on the platform

Withdrawals

Cashout requests are subject to the following conditions:

• Withdrawals must be processed to the same payment method used for the most recent deposit, unless otherwise permitted by the platform.
• The minimum withdrawal amount and processing times vary by method. Bank transfers may require up to 5 business days, while e-wallet withdrawals are generally processed within 24 hours.
• All bonus funds and their associated winnings are subject to wagering requirements. Funds that have not met these requirements are not eligible for withdrawal.
• The platform reserves the right to request additional documentation before processing any withdrawal.

Identity Verification and KYC

As part of its compliance obligations, the platform requires all users to complete identity verification before withdrawals are approved. The Know Your Customer process may require submission of:

• A government-issued photo identification document (such as a PAN card, Aadhaar card, or passport)
• Proof of address issued within the last three months
• Proof of ownership of the payment method used

Failure to provide the required documents within the specified timeframe may result in the suspension of withdrawal requests until verification is completed.

Transaction Restrictions

• Completed deposits cannot be cancelled or reversed once confirmed by the payment provider.
• Withdrawal requests that are pending may be cancelled by the user from the account dashboard before processing begins. Once processed, withdrawals cannot be recalled.
• Transactions suspected of being linked to fraudulent activity, money laundering, or policy violations will be flagged, and associated funds may be withheld pending investigation.

The platform is committed to maintaining a safe and controlled betting environment for all users in India. Gambling is intended to be a form of entertainment, and the platform actively supports users who wish to manage their betting activity or seek assistance.

Tools for Controlling Betting Activity

The following self-management tools are available to all registered users:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account to restrict the amount of funds you add within a given period. Once a limit is set, it takes effect immediately. Reductions are applied without delay; increases are subject to a cooling-off period.
• Loss Limits: You may define a maximum amount you are willing to lose over a specified period. This tool prevents further betting activity once the threshold is reached.
• Session Limits: You may restrict the duration of individual betting sessions. Once the session time expires, you will be logged out automatically.
• Self-Exclusion: You may request voluntary self-exclusion from the platform for a defined period or on a permanent basis. During a self-exclusion period, your account will be restricted from placing bets, and promotional communications will be suspended.
• Reality Checks: Periodic reminders can be activated to inform you of how long you have been active on the platform during a single session.

Risk Self-Assessment

The platform provides access to self-assessment tools that allow you to evaluate your gambling behaviour. These questionnaires are designed to help you identify patterns that may indicate problematic gambling and encourage timely intervention.

External Support Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations provide confidential support and guidance:

• iCall (India): A psychological counselling service operated by the Tata Institute of Social Sciences, accessible via their official website.
• Vandrevala Foundation Helpline: A 24-hour mental health helpline available in India at 1860-2662-345.
• Gamblers Anonymous: An international support network with resources available for individuals seeking help with gambling addiction.

All responsible gambling tools are accessible from the account settings section of the platform. You are encouraged to use these features at any stage of your engagement with the platform.

The platform operates in accordance with internationally recognised Anti-Money Laundering standards and is committed to preventing the use of its services for financial crime, including money laundering and the financing of terrorism.

Platform Obligations

The platform maintains a formal AML compliance programme that includes:

• Ongoing monitoring of user accounts and transaction patterns.
• Reporting of suspicious activity to relevant authorities in accordance with applicable legal obligations.
• Collaboration with law enforcement agencies when required by law.
• Staff and systems training to identify and respond to high-risk indicators.

Know Your Customer Verification

All users are required to complete a KYC verification process as part of the platform’s AML obligations. This process involves:

• Submission of a valid government-issued identification document.
• Provision of proof of residential address.
• Declaration of the source of funds in cases where transaction volumes exceed defined thresholds.
• Additional due diligence for users identified as politically exposed persons or those from high-risk jurisdictions.

Verification must be completed before any withdrawal is processed. The platform reserves the right to request updated documentation at any time if account activity warrants a review.

Transaction Monitoring

All financial activity on the platform is subject to automated and manual monitoring. The platform will flag transactions that:

• Involve unusually large or frequent deposits and withdrawals without corresponding betting activity.
• Exhibit patterns consistent with layering or structuring of funds.
• Originate from or are directed to payment methods not registered in the user’s name.
• Are inconsistent with the user’s stated financial profile or declared source of funds.

Consequences of Violations

If a user’s account or transactions are identified as potentially linked to money laundering or other financial offences, the platform may take the following actions:

• Temporary or permanent freezing of the account.
• Withholding of funds pending the outcome of an internal or regulatory investigation.
• Permanent closure of the account and reporting of the matter to the appropriate authorities.
• Legal action where permitted by applicable law.

Users found to have provided false information during KYC verification or to have misrepresented the source of their funds will have their accounts closed and any remaining balance forfeited.

The platform is committed to protecting the personal data of all users in India. This section explains what information is collected, how it is used, and the rights available to you in relation to your personal data.

Data Collected

During the registration process and throughout your use of the platform, the following categories of personal information may be collected:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, mobile number, and residential address.
• Financial Data: Payment method details, transaction history, and deposit and withdrawal records.
• Technical Data: IP address, device type, browser type, and access logs.
• Behavioural Data: Betting history, account activity, and preferences recorded during use of the platform.

How Your Data Is Used

The personal data collected is used for the following purposes:

• To create and manage your account and verify your identity.
• To process deposits and withdrawals and maintain accurate financial records.
• To comply with legal and regulatory obligations, including KYC and AML requirements.
• To detect and prevent fraud, unauthorised access, and other security threats.
• To send transactional communications relevant to your account, such as verification requests and transaction confirmations.
• To improve platform services through analysis of aggregated and anonymised usage data.

The platform does not sell your personal data to third parties. Data may be shared with regulated third-party service providers, such as payment processors and identity verification agencies, solely for the purposes outlined above.

Your Rights

As a user, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You may request that the platform limit how your data is used in specific situations.
• Right to Data Portability: Where applicable, you may request that your data be provided in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data where it is based on the platform’s legitimate interests.

To exercise any of these rights, you may submit a written request through the platform’s official support channels. Requests will be addressed within the timeframe prescribed by applicable data protection law.

The platform applies a comprehensive set of technical and organisational measures to protect user accounts, financial transactions, and personal data. Security is treated as an ongoing operational priority, not a one-time implementation.

Data Encryption

All data transmitted between your device and the platform is protected using industry-standard SSL (Secure Socket Layer) encryption. This ensures that sensitive information, including login credentials and payment details, cannot be intercepted during transmission.

Stored data is encrypted at rest using established cryptographic standards, limiting access to authorised systems and personnel only.

Two-Factor Authentication

Two-Factor Authentication (2FA) is available to all registered users. When activated, 2FA requires a secondary verification step, typically a one-time code sent to your registered mobile number or email address, in addition to your standard login credentials. You are strongly advised to enable this feature to add an additional layer of protection to your account.

Account Activity Monitoring

The platform continuously monitors account activity for indicators of unauthorised access, including:

• Login attempts from unrecognised devices or IP addresses.
• Multiple failed authentication attempts.
• Unusual changes to account settings such as email address, password, or registered payment methods.
• Irregular betting or transaction patterns that deviate from established account behaviour.

If suspicious activity is detected, access to the account may be temporarily restricted and you will be notified through your registered contact details.

User Responsibilities

The security of your account also depends on the steps you take to protect your credentials. You are required to:

• Keep your password confidential and not share it with any other person.
• Use a strong, unique password that is not reused across other services.
• Log out of your account after each session, particularly when using shared or public devices.
• Report any suspected unauthorised access to your account through the platform’s official support channels without delay.

Organisational Measures

Access to user data within the platform is governed by strict internal controls. Only personnel with a legitimate operational need are authorised to access personal or financial account data. All such access is logged and subject to periodic audit. The platform conducts regular security assessments to identify and address vulnerabilities in its systems.