Responsible Gaming

All forms of gambling involve financial risk. No outcome is guaranteed, and no strategy eliminates the possibility of loss. For this reason, every player on 1win is expected to approach betting with discipline and awareness.

Responsible gaming rests on a straightforward idea: gambling should remain a source of entertainment, not a source of stress or financial hardship. You are encouraged to set clear boundaries before you begin playing and to stick to them throughout your session.

The following principles form the foundation of a safe gaming experience:

• Only gamble with funds you can afford to lose.
• Never treat gambling as a way to recover lost money.
• Set time and spending limits before each session.
• Take regular breaks and avoid extended, uninterrupted play.
• Keep gambling separate from your daily financial responsibilities.
• Stay informed about the tools available to help you stay in control.

Problem gambling can develop gradually, and many players do not notice the warning signs until the situation has escalated. Being aware of these signs is an important step towards protecting yourself.

The following symptoms may indicate a gambling problem that requires immediate attention:

• Spending more time or money on gambling than originally intended.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Repeatedly attempting to recover losses through additional bets.
• Neglecting work, studies, or family responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Concealing the extent of your gambling from friends or family.
• Experiencing persistent thoughts about gambling throughout the day.
• Continuing to gamble despite negative consequences to your finances or relationships.
• Using gambling as a way to cope with stress, anxiety, or low mood.
• Losing interest in activities you previously enjoyed outside of gambling.

If you identify with several of these points, it is advisable to seek support without delay. Addiction is a serious condition, and early intervention leads to better outcomes.

Addressing gambling addiction requires honesty, structure, and consistent effort. A combination of self-imposed limits and professional support provides the most effective path forward.

1win recommends the following preventive measures to help players maintain healthy habits and protect their wellbeing:

1. Use the deposit limit feature to cap how much you can add to your account within a set period.
2. Activate session time reminders so you are alerted when you have been playing for an extended duration.
3. Request a cooling-off period if you feel the need for a short break from gambling activity.
4. Apply for self-exclusion if you require a longer absence from the platform.
5. Avoid gambling when you are tired, upset, or under the influence of substances.
6. Keep a personal record of your wins and losses to maintain financial transparency.
7. Inform a trusted friend or family member about your gambling habits for added accountability.
8. Allocate a fixed monthly budget for gambling and treat it as a non-negotiable ceiling.
9. Engage with hobbies and social activities that do not involve gambling.
10. Reach out to a professional counsellor or support organisation at the first sign of concern.

Professional help is available, and reaching out is a sign of strength. Several organisations in India and internationally offer confidential support for individuals affected by gambling addiction.

The following resources can provide guidance, counselling, and treatment:

• iCall (TISS Mumbai): A psychological counselling service offering support for behavioural issues, including gambling. Visit icallhelpline.org or call 9152987821.
• Vandrevala Foundation: A 24/7 mental health helpline available across India. Call 1860-2662-345 or visit vandrevalafoundation.com.
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A premier institution in Bengaluru providing treatment for addiction and behavioural disorders. Visit nimhans.ac.in.
• Gamblers Anonymous India: A peer support group following a structured recovery programme. Visit gamblersanonymous.org to find meetings and resources.
• Turning Point: A rehabilitation and de-addiction centre with services across major Indian cities. Search for your nearest centre at turningpointindia.in.
• BeGambleAware: An internationally recognised resource offering self-assessment tools and access to certified counsellors. Visit begambleaware.org.
• GamCare: A UK-based organisation providing a global helpline and online chat support for gambling concerns. Visit gamcare.org.uk.

If you are experiencing difficulties related to gambling, the 1win support team is available to assist you with account tools, self-exclusion requests, and guidance on responsible gaming options. You do not need to face these concerns alone.

The following contact methods are available for players in India:

• Live Chat: Available directly on the 1win platform, 24 hours a day, 7 days a week.
• Email: Reach the support team at [email protected] for non-urgent enquiries or formal requests.
• Telegram: Connect with the official 1win support channel for quick assistance.
• On-site Help Centre: Access the FAQ and responsible gaming section within your account settings for self-service options and limit management tools.